“He got an old cell phone [number] of mine, and yeah, he called it occasionally,” Xbox Live director of policy and enforcement Stephen “Stepto” Toulouse told us of the contact he’d had with the apparent hacker known as “Predator,” who took control of Toulouse’s Xbox Live account this past weekend. “I can play you a voice message if you want, to show you the nature of his contact with us.” What followed was … not suitable for printing. Expletives and derogatory terms were all that we could make out in the mess of a message.

Multiple voices could be heard, too. “I have a six minute one where he and his friend discuss all the different ways they’re gonna have sex with my wife.” Not exactly what Predator characterized as “reaching out” to Microsoft to offer his help resolving the security issues he’s claimed to have exploited.

“I would say ‘reaching out for contact’ is an extremely generous phrase,” Toulouse said. “Most of the stuff that he leaves on there is flat out harassment. It’s not contact. He’s not trying to help or do anything. He’s mostly just insulting me. And I get that from time to time. It’s just the nature of my role. The kids sometimes try to go after me — it’s not that big a deal.”

In terms of what actually happened, Toulouse was quick to point out that his Xbox Live account wasn’t “hacked” per se, but rather his personal site’s web host failed to protect his information. The actual issue, he said, is social engineering (Predator’s ability to manipulate the web host in order to reset Toulouse’s password) — an issue that “no one has solved.”

Continue reading Microsoft’s Toulouse on Xbox Live hacker: ‘He’s not trying to help’

JoystiqMicrosoft’s Toulouse on Xbox Live hacker: ‘He’s not trying to help’ originally appeared on Joystiq on Mon, 04 Apr 2011 18:00:00 EST. Please see our terms for use of feeds.

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