One of the most important pieces of any retail business is the customer support. Samsung looks like they may be trying to take their customer service to the next level by offering a “Protection Plus” service that will essentially be an extended warranty for Samsung devices and consumer appliances, according to a recent patent filing. That’s a pretty broad scope of a patent, but considering how often Samsung tries to push their mobile business, I think we could expect to see some type of Applecare-esque extended service where you pay some type of fee either up front or month-to-month to get guaranteed coverage regardless of what happens to your device. (Although, the way the patent reads, this could definitely also extend to TVs or even dishwashers)
Samsung has already made strides into getting into the brick and mortar retail space by opening Samsung Experience stores, including some space in Best Buys across the country. They could easily offer warranty services and repairs in those stores, all while making a little extra cash. Plus, it would give consumers a great reason to switch over from Apple products (or any other Android products, for that matter) to a Samsung product.
source: Justia Trademarks
via: Android Community
Come comment on this article: Samsung may offer Protection Plus warranty plan to compete with Applecare
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